Standards of Excellence
Gallins Foods' commitment to excellence extends through every division of our company and covers every aspect of the goods and services we provide. Maintaining high standards ensures that we consistently provide the highest level of satisfaction to our valuable customers.
Service Standards
Every driver at Gallins Foods is NAMA Certified so that they stay up to date with policies and procedures, and provide the best possible service to customers. Our drivers also play a significant role in determining what items are delivered to each account. They interact with our customers on a daily basis, listen to their questions and requests, and know what people like at the locations they serve, so they make sure that those items are in the machines. In this way, they take ownership and responsibility for their routes, and have a more vested interest in the service they provide.
Product Standards
We believe that our customers deserve the highest quality products in the machines at their facilities. We offer items from the most well-known brands and manufacturers to ensure that products our customers like and demand are available to them. Customer experience and opinion drives our business, so we never cut corners by offering lower quality products. We listen to customer requests, and we monitor which products people like and dislike so that we always keep the best and most popular products in our vending machines. Superior and adaptive product selection is an integral part of serving satisfaction each and every day.
Maintenance Standards
All of the Maintenance Technicians are certified, and they are available 24 hours a day, 7 days a week. The average response time for a service call is 60 min or less, so not only do you receive the best, most thorough service available, but also the fastest service in the area. We make sure that your machines are running properly, and we monitor the service records of our machines so that if a machine is consistently problematic, it will be replaced with a new one.
Sanitation Standards
Our sanitation standards apply to every aspect of our operations, from vending and coffee, to catering and food service. We regularly clean and maintain our vending and coffee machines to maintain a healthy environment in your breakroom, and our cafés and delis stay up to code on all health and sanitation requirements. We also take the necessary steps to ensure that all of our food service managers complete a training program and receive a certification from ServSafe®, a nationally recognized and accredited food safety training institution.
Quality Standards: No Contracts
One of our most important principles is earning your business every day. We expect our unmatched service, premium products, fair prices, and excellent employees to be the reason you select and stay with Gallins Foods, not a binding contract. Operating without a contract ensures open and honest communication with customers, and it motivates our employees to consistently provide the best goods and services each day. This unwavering commitment to our customers is further supported by our 100% Satisfaction Guarantee. You can't get commitment like that from a contract.