Serving Customer Satisfaction
Customer Service is the catalyst for satisfying America's appetite, and there are several key components that keep our customer service a step above the rest. We listen when you tell us what is important to you and your company, and we earn your business every day by meeting those needs and expectations.
Listen to what our customers have to say about Gallins Foods' commitment to customer satisfaction.
NAMA Certification
Every member of our route service personnel is certified by NAMA (National Automatic Vending Association). For you as a customer, this means fast, knowledgeable, thorough service to keep all of your food and beverage needs fulfilled and your employees satisfied.
60 Minutes or Less
Ideally, our machines would run perfectly all the time, but parts wear out and computers malfunction. However, as a Gallins customer, you have the assurance that when something does break, we will have someone there to fix your machine in less than 60 minutes, 24 hours a day, 7 days a week. This Gallins standard is unmatched by any other vending company. Should a machine become consistently problematic, we will switch it out at no cost or inconvenience to you.
100% Commission
Our drivers are paid 100% on commission, which makes what is important to you important to them. They are friendly and courteous, and they care about your needs, so they work thoroughly and efficiently in addition to working quickly.
Constant Care
Our route supervisory personnel will visit your facility on a regular basis, as will one of our Customer Service Managers, to ensure that you and your employees continue to enjoy the best possible experience with Gallins Foods. In addition, you may always call your representative directly if you have a question or problem that needs immediate attention.
Customer Satisfaction Around the Clock, Not Just 9 to 5
At Gallins, we work with various types of companies with multiple shifts and different schedules. There are times when the work or holiday schedules for those companies do not line up with our schedule. However, we always put customer needs ahead of our own, which is why you never have to worry about being able to contact someone if you encounter a problem on a day when our office is closed. We work with every customer as the unique, individual business they are instead of making them fit into our schedule. No matter what day it is, and at any time of day, Gallins Foods will always have someone available to meet your food service needs, from the smallest problem to the largest crisis. Call 1-800-692-VEND (8363) anytime, day or night, and one of our certified service technicians will be available to assist you.